NON-MATERIAL MOTIVATION IN THE MANAGEMENT SYSTEM FOR IMPROVING THE PERFORMANCE OF PHYSICIANS AND NURSES

Abstract

This paper examines how to optimize the human resource management structure of the Kazakh Research Institute of Oncology and Radiology as workload grows and compliance and digitalization demands increase. The aim is to propose a target HR operating model that improves the speed and quality of people decisions while staying compliant. The methodology combines process analysis of key HR domains (workforce planning, recruitment, onboarding, learning, performance, rewards, and HR administration), a RACI responsibility matrix, identification of duplication and cycle time losses, and a KPI framework aligned with ISO 30414. The results include a target organizational design integrating HR shared services, an HR business partner role for managerial support, and centers of expertise for talent acquisition, development, motivation, and analytics. A KPI set and an implementation roadmap with change and risk management are provided. Expected outcomes include shorter time to hire, lower turnover, and higher staff satisfaction across key institute teams.